Met customer engagement and connection targets by providing advance notice of expiring licenses to customers and offering support to ensure a smooth renewal experience, while identifying upsell opportunities when appropriate.

Worked within a dedicated territory (UK) for established clients.

Developed strong working knowledge of products and services to effectively understand client needs and provide appropriate solutions.

Maintained the customer management system (CRM) using Salesforce to ensure timely and accurate data entry.

Successfully promoted products and services for established clients.

Initiated steps as needed to address customer concerns or roadblocks that hinder satisfaction or product usage.

Managed external competitive pressures and effectively handled objections to retain existing customers or win new ones.

Handled a high volume of customer contacts daily, primarily through outbound phone calls and emails.

Ensured a high level of professionalism during all customer interactions.

Built strong business relationships with both internal and external partners to meet customer expectations.

Collaborated with cross-functional teams and management to optimize renewal processes, improve systems, and deliver a superior customer experience.

Performed other duties as assigned or necessary.